Privacy Policy

Nguyen and Le Bakery (“we,” “us,” or “our”), operating as Katered Kneads, respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices and rights you have. By using our website or placing an order, you agree to this Policy.

1. Information We Collect

We collect the following categories of information:

• Contact and order information you provide when you place an order or contact us, such as your name, email address, phone number, pickup or event details, and the contents of your order.
• Payment information. Payments are processed by a third-party payment processor. The processor collects and handles your payment card details directly; we receive only limited information such as a confirmation of payment and partial card details. We do not store full card numbers on our systems.
• Communications. Records of your messages, requests, and correspondence with us.
• Marketing preferences. Whether you have opted in to receive promotional or newsletter emails from us.
• Automatically collected information. When you visit our website, we and our analytics and cookie providers may collect technical information such as your device type, browser, IP address, pages viewed, and how you interact with the site.

2. How We Use Your Information

• To process, prepare, and fulfill your orders, and to arrange pickup.
• To communicate with you about your order, respond to inquiries, and provide customer support.
• To process payments through our payment processor.
• To send marketing or newsletter emails where you have opted in. You can unsubscribe at any time.
• To operate, analyze, and improve our website and services using analytics and cookies.
• To comply with legal obligations, including tax and recordkeeping requirements, and to protect our rights.

3. Cookies and Analytics

Our website uses cookies and similar technologies, including third-party analytics tools, to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings; disabling some cookies may affect how the website functions. Where required by law, we will request your consent before placing non-essential cookies.

4. How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business, including with:

• Service providers who help us operate, such as our payment processor, website host, email and marketing tools, and analytics providers, who may use your information only to provide services to us.
• Legal and safety recipients, where disclosure is required by law, regulation, or legal process, or to protect the rights, property, or safety of our business, customers, or others.
• A successor entity, in connection with a business transfer such as a merger or sale of our business.

5. Data Retention

We keep your personal information only as long as needed for the purposes described in this Policy, including to fulfill orders, maintain business and tax records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. Residents of California have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), which may include:

• The right to know what personal information we collect, use, and disclose about you.
• The right to request deletion of your personal information, subject to legal exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information. We do not sell your personal information.
• The right not to receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, contact us at kateredkneads@gmail.com. We will respond as required by applicable law and may need to verify your identity before fulfilling your request.

8. Marketing Choices

If you have opted in to marketing emails, you can opt out at any time by using the unsubscribe link in any marketing email or by emailing us at kateredkneads@gmail.com. We may still send you non-promotional messages about your orders.

9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The version posted on our website with the most recent effective date is the one that applies. We encourage you to review this Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our handling of your information, contact us at kateredkneads@gmail.com.